FAQs

  • After submitting a rental inquiry, we’ll confirm availability and set up a pickup time. All rentals are picked up from our home base in Roanoke. We’ll help load your items and walk you through care guidelines.

  • Most of our rentals are for a full day, with flexible pickup and return times.
    Nerf kits offer both full day and weekend rentals so you can enjoy them longer.
    Need extra time? Just ask — we’re flexible when possible.

  • Right now, BRB Rentals is primarily DIY pickup to keep costs affordable.
    Delivery may be added later as we grow.

  • Yes. A refundable deposit is required for each rental and will be returned after items are inspected and confirmed clean and undamaged.

  • Fill out our Rental Inquiry form or click Request a Quote.
    We’ll confirm availability, send pricing, and reserve your date.

  • We accept cash, card, and digital payments (Venmo, CashApp, etc.).
    You’ll receive instructions when your booking is confirmed.

  • We get it — life (and parties) can get messy.
    Minor wear and tear is expected, but significant damage or missing items may result in a partial or full deposit being withheld. We’ll always communicate clearly and fairly.

  • Yes! Everything is cleaned and sanitized after every rental.
    For Nerf kits, bullets and barriers are disinfected and inspected before they go back out.

  • We recommend booking 1–2 weeks in advance, especially during weekends and warm weather months.
    Last-minute bookings are welcome if inventory is available!

  • Absolutely. We’re happy to work with groups and can create custom packages based on your needs.

  • Cancellations made 48 hours or more before pickup will receive a full refund.
    Within 48 hours, deposits will be forfeited.

  • Package bundles are coming soon!
    For now, ask us in your inquiry form and we’ll customize something for you.

  • For outdoor rentals like yard games, we offer weather protection flexibility. If snow or heavy rain hits, we can reschedule when possible or offer a credit toward a future rental.